Hypothesis
Providers track and update the status of conditions using spreadsheets because we don’t allow for this in the UI. But spreadsheets are laborious and onerous.
If we let providers update the status of conditions individually
Then they’ll be able to process applications more quickly and accurately
An alternative route we ruled out
We explored the following design:
But we ruled it out because:
- the options are inconsistent with the language we use everywhere else (‘Pending’, ‘Met’ and ‘Not met’)
- the heading doesn’t match the link that the user clicks to get here (‘Update status’)
- the heading can be very long and hard to read because of the length of the condition text
Further research
Further research is needed to see if providers need to update multiple conditions at the same time.
Screenshots
Application details
Update status
Confirm met
Confirm not met
Met success message
Confirm not met
Met failure message
